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Review Reply Drafter
An on-brand reply drafted for every review, flagged when it needs you.
Who it is for
Local businesses, multi-location brands, and home services teams who know every review deserves a reply and never find the time.
What it does
New reviews get an on-brand response drafted automatically: grateful for the good ones, careful and human for the bad ones. Sensitive reviews get flagged for a person instead of auto-drafted. Your reputation stays tended without a reputation-management subscription.
The run
- 1
Receive new review
Watched continuously
- 2
Analyze tone and content
Praise, complaint, or risk
- 3
Set the draft reply
Your voice, right length
- 4
Dispatch or flag
Sensitive ones go to a human
What is Review Reply Drafter?
A review reply drafter is an automation that writes an on-brand response to every new review, so none go unanswered and none pull you away from the work. New reviews get a reply drafted automatically, warm for the good ones and careful and human for the bad ones, with sensitive reviews flagged for a person to approve before anything posts. It is built for local businesses, multi-location brands, and home services teams who know every review deserves a reply and never find the time. Responding to reviews signals an active, attentive business to both future customers and the platforms that rank you, but doing it consistently by hand is exactly the chore that slips. Keeping every review answered, quickly and in your voice, is a steady trust signal that compounds. Otomations builds it on the review sources you already use, with a human approval step where it matters.
The actual build
The production workflow on the n8n canvas. This is the system that gets tuned to your tools and turned on.
Common questions
Does it post replies automatically?
Routine replies can post automatically, but anything sensitive is flagged for a person to approve first, so a delicate review never gets an off-note response.
What does it run on?
It is built on the tools you already use, your phone line, inbox, calendar, CRM, and spreadsheets, with Claude for the reasoning and n8n for orchestration. There is nothing new for your team to learn and nothing to rip out.
Browse the rest of the library: the full workflow library
The next hire can wait. The next system cannot.
Twenty minutes, one bottleneck, one workflow scoped. That is the whole first call.